Return & Refund Policy:
Thank you for shopping at Mishawn Salon. We take great pride in our handmade, bespoke products. Because each item is custom-made to your exact specifications, we enforce a strict return policy.
Please review our guidelines below before completing your purchase.
1. Final Sale Policy
- Bespoke Products: All custom-made, personalized, and modified products are Final Sale.
- Exclusions: We do not accept returns or exchanges should you have a change of mind.
- Sizing and Selection: Buyers assume full responsibility for submitting accurate measurements and specifications.
2. Exceptions for Damages and Errors
We will gladly replace, repair, or refund your custom item if it meets either of the following criteria:
- Production Concerns: If the final product features a material error made during production (e.g., incorrect fabric or color, incorrect size or a deviation from your submitted invoice).
- Shipping Damage: Shipping insurance is provided for all items. Should the product arrive broken, torn, or functionally compromised due to shipping, we kindly ask that you contact the carrier immediately - while keeping us abreast of the situation.
3. How to Report an Issue
If your order arrives defective or damaged, you must initiate a claim the day of delivery:
- Email Us: Send a formal request to admin@mishawnsalon.com.
- Provide Details: Include your original order number and a brief description of the issue.
- Attach Photos: You must attach high-clearity photos or videos of the defect or damage.
- Await Authorization: Do not mail items back without written authorization from our team.
4. Resolution and Processing
Once our team reviews and approves your submission, we will resolve the issue at zero extra cost to you:
- Return Labels: We will email you a pre-paid shipping label to return the defective piece.
- Remake Orders: Approved replacements enter production immediately and ship via standard delivery.
- Refund Method: If a remake is impossible, a full refund will hit your original payment method within 7 business days.